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Shipping & Returns:

Shipping 

Free Worldwide Shipping
Delivery in 1-3 working days – Colombia
Delivery in 3-5 working days – Rest of the world

 

Import duties and taxes may apply upon receipt of international orders.

These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as: Country of origin of the purchased product (in this case Colombia), local VAT rates, local import taxes.

It will be your responsibility to pay these charges if and when asked to by your local authorities.

Please note that any inspections and fees applied on imports to your country are beyond our control.

 

 

Returns

We gladly accept returns within 14 days of the delivery date.Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.  The cost of inicial free worldwide-shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item

Please contact us at customercare@marargent.com to start your exchange or return process.